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Top 5 Most Important Customer Experience Trends for 2019 1200 800 The User Experience Design Guide

Top 5 Most Important Customer Experience Trends for 2019

We recently asked 2,000 customer experience (CX) professionals about the state of their company’s customer experience strategies, methods, goals, and obstacles. We wanted to know,…

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UX Conference Austin Announced (May 13 – May 17) 150 150 The User Experience Design Guide

UX Conference Austin Announced (May 13 – May 17)

In-depth, full-day courses, teaching user experience best practices for successful design. Conference focus on long-lasting skills for UX professionals. May 13 – May 17, 2019.

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Children’s UX: Usability Issues in Designing for Young People 150 150 The User Experience Design Guide

Children’s UX: Usability Issues in Designing for Young People

Summary: New research with users aged 3–12 shows that children have gained substantial proficiency in using websites and apps since our last studies, though many designs…

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The User Experience of Customer-Service Chat: 20 Guidelines 150 150 The User Experience Design Guide

The User Experience of Customer-Service Chat: 20 Guidelines

Summary: Chat is hard to find on many websites; it is often inefficiently designed and supplies too superficial information.

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Changes to UX Certification Specialties 150 150 The User Experience Design Guide

Changes to UX Certification Specialties

UX Certification Program Specialties have changed: Effective January 10, 2019. 

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How to Use Storyboards for Product Development 661 536 The User Experience Design Guide

How to Use Storyboards for Product Development

It’s a common scene at many tech companies today:

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2019 Intranet Design Annual Winners 3014 2760 The User Experience Design Guide

2019 Intranet Design Annual Winners

Congratulations to the 2019 Intranet Design Annual Award winners!

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2018 in Review: Readers’ Top Articles 1 1 The User Experience Design Guide

2018 in Review: Readers’ Top Articles

We’re wrapping up 2018 with a look back at the most popular topics of the year. Whether building a dashboard, trying empathy mapping, or discovering…

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Designing for Kids: Cognitive Considerations 150 150 The User Experience Design Guide

Designing for Kids: Cognitive Considerations

Summary: Children’s cognitive skills are still developing, so their reasoning abilities are weaker than those of adults. To help them successfully use an interface, designs should…

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Can Users Control and Understand a UI Driven by Machine Learning? 150 150 The User Experience Design Guide

Can Users Control and Understand a UI Driven by Machine Learning?

Summary: In a study of people interacting with systems built on machine-learning algorithms, users had weak mental models and difficulties making the UI do what they…

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Creating More Inclusive and Culturally Sensitive Forms 1114 1184 The User Experience Design Guide

Creating More Inclusive and Culturally Sensitive Forms

Today’s websites are designed to be well organized, mobile-friendly, and accessible to those using adaptive technologies, but many never stop to think that our choices…

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New Online Seminar: Design Critiques: What, How, and When (Wednesday, February 13, 2019 2:00 PM ET/11:00 AM PT) 150 150 The User Experience Design Guide

New Online Seminar: Design Critiques: What, How, and When (Wednesday, February 13, 2019 2:00 PM ET/11:00 AM PT)

Open feedback is essential for a collaborative UX process. However, sharing unfinished work is naturally uncomfortable and often generates tension. The right critique process can…

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The Anchoring Principle 150 150 The User Experience Design Guide

The Anchoring Principle

Summary: People tend to focus on a single, initial piece of information, which influences how they estimate value and make subsequent decisions.

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Journey Mapping 101 150 150 The User Experience Design Guide

Journey Mapping 101

Summary: A journey map is a visualization of the process that a person goes through in order to accomplish a goal.

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How Hybrid Org Design at Intuit Creates More Seamless Experiences 570 315 The User Experience Design Guide

How Hybrid Org Design at Intuit Creates More Seamless Experiences

Editor’s Note: This excerpt is part of InVision’s Design Genome Project, which looks at what powers great design and highlights more than a dozen companies…

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The Mobile Checkout Experience 150 150 The User Experience Design Guide

The Mobile Checkout Experience

Summary: Optimize the checkout experience on mobile ecommerce channels by taking into account the strengths and limitations of mobile devices. Aim to minimize the number of…

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What Is Design Thinking, Really? (What Practitioners Say) 150 150 The User Experience Design Guide

What Is Design Thinking, Really? (What Practitioners Say)

Summary: The majority of UX and design professionals define design thinking roughly the same, regardless of industry and experience, but there’s no agreement on the specifics.

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6 Great Articles on AI You Should Read Today 1 1 The User Experience Design Guide

6 Great Articles on AI You Should Read Today

Today we all use artificial intelligence in our daily lives, whether it’s through Alexa or your next pizza being delivered in a self-driving car.   How…

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Invest Your Online Spending in a UX Education This Cyber Monday 864 601 The User Experience Design Guide

Invest Your Online Spending in a UX Education This Cyber Monday

Cyber Monday has evolved from a trend to a tradition over the past couple of years, and online spending has skyrocketed with it. What online…

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Variable Fonts and Wide-Screen Layouts: Adopting Data-Driven Progressive Enhancements 150 150 The User Experience Design Guide

Variable Fonts and Wide-Screen Layouts: Adopting Data-Driven Progressive Enhancements

Summary: The NN/g website homepage now incorporates variable fonts and a wide-screen layout — 2 technical adjustments which improve the user experience for a subset of…

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