Whether it is software, a cell phone, or a refrigerator, your customer wants – no, expects – your product to be easy to use. This fully revised handbook provides clear, step by step guidelines that can assist you test your product for usability. Completely up to date with current industry best practices, it can provide you with that every one-important marketplace advantage: products that perform the way users expect. You can learn how to recognize factors that limit usability, make a decision where testing will have to occur, set up a test plan to assess goals for your product’s usability, and more.
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